Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1–2 business days. Standard shipping within the U.S. takes 3–7 business days. For international orders, delivery times may vary depending on the destination and customs processing. You’ll receive a confirmation email with tracking information as soon as your order ships.
Click the “Sign Up” or “Create Account” link at the top of our website. Fill in your name, email address, and create a password. With an account, you can track orders, save your shipping details, and view your order history.
If your order hasn’t shipped yet, log in to your account and update the shipping address for your order. If it has already shipped, please contact us immediately at [email protected] and we’ll do our best to assist.
Once your order has shipped, you’ll receive a confirmation email with a tracking link. You can also log in to your account to view the tracking status at any time.
No. For your safety and privacy, we do not store your credit card information. All payments are securely processed through an encrypted third-party gateway.
Yes, we charge sales tax where required by law. The applicable tax will be calculated and displayed at checkout based on your shipping address.
We ship to many countries worldwide. If your country is available at checkout, we currently ship there. If you do not see your country listed, contact us at [email protected] and we’ll try to accommodate your request.
Most orders are shipped in a single package. However, if your order includes multiple items or comes from different warehouses, it may be split into separate shipments. You will receive tracking details for each package.
If you need to swap an item
Returns and Exchanges
We offer a 30-day return policy. If you are not satisfied with your purchase, you may return it in its original condition and packaging for a refund or exchange. To start a return, email us at [email protected] for authorization and return instructions.
We apologize for the error. Please email [email protected] within 7 days of receiving your order, include your order number and a photo of the incorrect item, and we’ll make it right as quickly as possible.
If your order was damaged in transit, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange a replacement or refund.
Once your return is approved, we’ll email you the return address and instructions. Do not send items back without authorization, as unauthorized returns may not be accepted or refunded.
You can reach our customer service team by emailing [email protected] or by using the contact form on our website. We aim to respond within one business day.
Contact us as soon as possible at [email protected]. If your order hasn’t shipped yet, we can update the address. If it has already shipped, we’ll do our best to help, though additional shipping fees may apply.
We begin processing orders quickly, but if you contact us within 2 hours of placing your order, we may be able to make changes or cancel it. Email [email protected] with your request and order number.
Yes, for select products. If a sold-out item is available for pre-order, it will be clearly marked on the product page along with the expected restock or shipping date.