At ComfortTrac, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.
30-Day Return Window
You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return, your item must be:
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In its original condition
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In the original packaging
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Accompanied by the receipt or proof of purchase
Returns that do not meet these conditions may not be eligible for a full refund.
How to Request a Return
To initiate a return, please contact us at:
📧 [email protected]
Once your return is authorized, we will provide you with a return shipping address and instructions for sending your item back.
Please do not send your item back without return authorization.
Refunds
Once we receive and inspect your return, we’ll notify you of the status of your refund. If approved, your refund will be processed to your original method of payment within 5–7 business days.
Shipping charges are non-refundable. If you received free shipping, a return shipping fee may be deducted from your refund.
Damaged or Incorrect Items
If your order arrives damaged or if you receive the wrong item, please contact us within 7 days of delivery. Include your order number and a photo of the item so we can quickly resolve the issue.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at [email protected].
Late or Missing Refunds
If you haven’t received a refund after 10 business days:
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Check your bank account again.
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Contact your credit card company—it may take time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].
Contact Us
For any questions about your return or refund, reach out to us at:
📧 [email protected]